Patch Drag

    • Privacy Policy

    We’re committed to protecting your data and ensuring transparency in how we handle information.

    1. Who We Are

    At Patch Drag (“we”, “us”, or “our”), we provide eCommerce solutions and digital services for brands offering customizable products. We are committed to protecting your personal data and your privacy.

    2. Information We Collect

    We may collect the following information when you interact with our website or our services:

    • Personal information: such as name, email address, phone number, and company name.
    • Technical data: IP address, browser type, and device information.
    • Usage data: how you interact with our website, pages visited, and time spent.
    • Third-party data: details received from Shopify, BigCommerce, Google, Meta, or other authorized platforms.

    3. How We Use Your Information

    We use your data to provide and improve our services, respond to inquiries, integrate marketing tools, analyze traffic, and support our eCommerce clients. We never sell your information.

    4. Data We Process on Behalf of Clients

    For many of our projects, we act as a data processor — managing customer data collected by our clients’ eCommerce stores. Our clients remain the data controllers. We only use this information according to their instructions and never for our own marketing.

    5. Cookies and Tracking Technologies

    We use cookies, pixels, and analytics tools (such as Google Analytics, Meta Pixel, and Klaviyo) to monitor site performance, track conversions, and enhance user experience. You can control cookies via your browser settings or visit optout.aboutads.info to manage preferences.

    6. Data Retention

    We retain personal data only as long as necessary for the purposes described in this Policy, or as required by law. Once it’s no longer needed, data is securely deleted or anonymized.

    7. Data Security

    We take security seriously and use SSL encryption, secure hosting, access controls, and regular updates to safeguard your data. However, no system is completely secure, and we cannot guarantee absolute protection.

    8. Sharing Your Information

    We may share information with trusted service providers — such as hosting, analytics, and CRM platforms — but only when required to deliver our services. All partners are bound by strict confidentiality and data protection terms.

    9. Your Rights

    Depending on your region (GDPR/CCPA), you may have the right to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us at agency@patchdrag.com.

    10. International Transfers

    Data may be processed outside your country of residence (for example, in the United States). We ensure such transfers comply with applicable privacy laws.

    11. Children’s Privacy

    Our website and services are not intended for individuals under the age of 16. If you believe a child has provided us with personal data, contact us immediately to remove it.

    12. Updates to This Policy

    We may update this Privacy Policy from time to time. Updates will be posted here with an updated “Last Modified” date.

    13. Contact Us

    If you have any questions about this Privacy Policy, please contact us:

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